Absolutely. We have established direct partnerships and reliable supply chains with brand manufacturers and official distributors. Every product we offer is sourced through legitimate channels and undergoes strict quality checks to ensure it meets the brand's standards and is 100% genuine.

IGETVAPER, we take pride in providing our customers with genuine products and have zero tolerance for counterfeits.

We offer two popular and well-known brands: IGET and YOOZ.

• IGET: IGET is a renowned brand in the e-cigarette industry. Their products are known for their sleek design, reliable performance, and a wide range of flavor options. They have a reputation for producing high-quality vaping devices that are favored by many users around the world.
• YOOZ: YOOZ is also a leading brand. It focuses on innovation and user experience. YOOZ devices are characterized by their stylish appearance, ease of use, and excellent flavor reproduction. The brand offers a variety of models to suit different user preferences and vaping habits.

• IGET BAR: The IGET BAR is a disposable e-cigarette. It is compact and portable, making it convenient for on-the-go use. It typically offers a moderate number of puffs, usually around 3500 puffs. It comes in a variety of flavors, providing a rich vaping experience without the hassle of refilling or recharging.
• YOOZ SHISHA: The YOOZ SHISHA series is designed to mimic the flavor and experience of traditional shisha. It has a unique flavor profile that combines the essence of shisha with the convenience of an e-cigarette. The device is user-friendly, and it offers a significant number of puffs, approximately 14000 puffs.
• YOOZ ULTRA 15000: This series is known for its long-lasting battery life and high e-liquid capacity. It can provide up to 15000 puffs, making it suitable for heavy users or those who don't want to frequently replace their e-cigarettes. It also has a good flavor output and a durable build.
• YOOZ ZERO V3: The YOOZ ZERO V3 is a popular choice for its sleek design and enhanced flavor delivery. It has a relatively compact size but still offers a decent number of puffs. It is easy to operate and has a reliable performance.

Yes, you can. We support packages and combo buy options. By choosing our flavor packages or combo deals, you not only get to enjoy a variety of flavors but also benefit from more favorable prices. This allows you to explore different taste experiences and find your favorite flavors without breaking the bank.

We support a variety of mainstream payment methods, including credit cards (Visa, MasterCard, etc.). On the settlement page, you can choose the payment method that is convenient for you to make the payment.

We attach great importance to payment security and have adopted advanced encryption technologies (such as SSL encryption) to ensure the security of your credit card information during transmission. At the same time, we do not store your credit card details, ensuring a safe payment process.

First, don't panic. Please check if the payment information you entered is correct, including card number, expiration date, CVV code (for credit cards), and billing address. Ensure that your payment method has sufficient balance or available credit. If you believe the information is correct, try refreshing the page and attempting the payment again.

There are several possible reasons. It could be due to incorrect card details as mentioned earlier. Additionally, your bank might have flagged the transaction as potentially fraudulent if it is an international purchase or if it deviates from your typical spending pattern. Some credit cards also have restrictions on certain types of online transactions or specific merchant categories. Contact your bank to clarify and ask them to authorize the payment if it is a legitimate transaction.

Yes, you can. On the payment failure page of our website, you should see an option to change the payment method. Enter the details of the new credit card and attempt the payment again. Make sure to double-check the new card information for accuracy.

If you have exhausted all the above options and the payment is still unsuccessful, please contact our customer service. We will work with you to find a solution and ensure a smooth shopping experience.

We support shipping to the entire Australia region. All shipments will be dispatched from Sydney.

We use Australia Post for shipping and provide two options: express shipping and standard shipping. Express shipping is designed for customers who need their orders delivered quickly, usually within 1 - 3 business days. Standard shipping is more economical and takes around 5 - 7 business days.

For areas outside Western Australia, you can choose normal delivery, which will arrive in 3-5 days, or you can choose fast delivery, which will arrive in 1-3 days. It is recommended to choose normal delivery for areas in Western Australia.

The delivery time depends on the delivery method you choose and your receiving address. Faster Express  usually takes 1 - 3 working days to arrive, whileGeneral Express may take 3 - 5 working days.

If your delivery address is in Western Australia, the delivery time is generally 10 - 15 days

Once your order is shipped, you will receive an email with a tracking number. You can visit the Australia Post website or 17track, enter the tracking number(need to delete the spaces between the numbers) to get real-time updates on the location and status of your package. If you encounter any issues with tracking, feel free to contact our customer service, and we will assist you.

You can click the "Contact Us" link at the bottom of the website, fill in the online contact form and submit your question or suggestion. Our customer service team will reply to you within 24 hours (during working hours).

You can join our Group of Telegram, or subscribe to our email newsletter. We will issue coupon codes and promotion activity information irregularly. When eligible, you can enter the coupon code at settlement to enjoy the corresponding discount.